CLEAR PERFECTIONCrystal Clear. Every Time.
Trusted Home Care Since 1987Detailed service, respectful technicians, and careful attention to your home.
Booking & Cancellation Policy
Our policy is designed to keep the booking process clear, fair, and reliable for every customer. It explains how appointment requests, deposits, scheduling, pricing, and cancellations work so you know what to expect at every step.
Quick Summary
- $50 deposit reserves your appointment request
- Appointments are confirmed by Clear Perfection
- One reschedule allowed with 24 hours' notice
- Deposits apply to rescheduled services
- We stand behind our Service Promise
1. Appointment Requests & Confirmation
- Submitting preferred dates and paying the deposit submits a service request.
- Appointments are not confirmed until Clear Perfection contacts you and confirms the service date and arrival window.
- You may submit up to three preferred dates.
2. Deposit Policy
- A $50 deposit is required to reserve an appointment request.
- The deposit is applied to the final service total.
- The deposit is transferable to a rescheduled appointment when policy requirements are met.
3. Estimate & Final Pricing
- Instant estimates are based on the information provided by you.
- Final pricing will be confirmed before service begins.
- Pricing may be adjusted if the scope, access, window count, condition, or property details differ from the original information submitted.
4. Rescheduling & Cancellations
- One reschedule is allowed at no additional charge with at least 24 hours' notice.
- Cancellations or reschedule requests made less than 24 hours before the confirmed appointment may result in forfeiture of the deposit.
- Repeated last-minute changes may require a new deposit.
5. Access & Arrival
- Please ensure access to gated areas, water sources if needed, and service areas.
- Please secure pets and notify Clear Perfection of any special access instructions.
- Arrival windows may be morning, afternoon, or best available.
6. Payment & Balance Due
- The remaining balance is due after service unless otherwise agreed.
- A card on file may be required to reserve and complete the appointment.
- Any approved scope changes will be reviewed with you before work begins.
7. Weather & Safety
- Service may be postponed due to unsafe weather or site conditions.
- If Clear Perfection needs to reschedule for safety or weather, your deposit remains applied to the rescheduled service.
8. Clear Perfection Service Promise
- If Clear Perfection cancels or misses a confirmed appointment, you will receive a $100 service credit and your $50 deposit will remain applied to the rescheduled service.
9. Communication & Reminders
- By providing your contact information, you agree to receive appointment-related calls, emails, and text reminders.
- Messaging and data rates may apply. Reply STOP to opt out of text messages.
Questions?
Contact Clear Perfection at 713-460-0404 or [email protected]
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